Shift Manager - Steak'n Shake

Employment Type

: Full-Time


: Non-Executive Management

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Summary Description:

The Shift Manager is accountable for leading the Restaurant Associate staff to deliver Steak n Shake operational and financial standards on scheduled shifts. The Shift Manager has accountability on his/her shift for the correct delivery of Steak n Shake procedures, policies and specification which deliver the highest quality burgers and shakes along with extending great service to our Guests.

Requirements and Other Information:

  • 18 years or older
  • Valid Driver s License
  • Reports to the General Manager
  • Non-exempt position eligible for overtime
  • Responsibilities

  • Execute a daily review of all areas of the restaurant ensuring the facility is radiant, the associates are motivated, the stations are appropriately set up / re-stocked for meal periods, and constantly moving through the restaurant coaching and directing associates to ensure quality adherence and speed standards are achieved.
  • Ensure food is properly stored and prepared in compliance with food safety regulations and recipe adherence.
  • Maintain strict compliance with health, safety and security standards and procedures.
  • Enforce Company safety, anti-harassment, and anti-discrimination policies.
  • Effectively interact with Guests to ensure we exceed their expectations by providing guests the highest quality food and great service. Immediately address Guest concerns and complaints.
  • Create a positive team environment with knowledgeable associates working together through shift huddles and ongoing coaching.
  • Assign and verify all side work is accurately and efficiently completed.
  • Maintain strict adherence to the cash handling and banking policies and procedures.
  • Identify and report risk management situations e.g. slip/fall reporting, employee injury, food quality/food-based illness, etc.
  • Comply with and enforce Company dress and appearance standards.
  • Ability to communicate effectively with and manage various vendors (e.g. landscapers, window cleaners, etc.)
  • Any other operations task as determined by Company leadership.

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