The Construction Project Supervisor is responsible for ensuring effective and quality team performance and delivering a service that meets or exceeds customer expectations. They may have a varied scope in terms of team size or complexity of clients/vendors/project and has solid working knowledge and experience. They understand, monitor and track project deliverables. They are a key interface to the client in the event of dispute or escalation and competent on the use of SMS Assist technology platforms. Operates under minimal supervision. May provide mentoring and coaching to junior team members.
Oversee assigned maintenance, turn and renovation business in their scope and vendor performance by monitoring standard KPIs, metrics and having detailed knowledge of regional operations for corporate reporting
Leverage a thorough understanding of client regional density and KPI data to manage the team, ensuring proper pricing and performance
Recommend subject matter experts and operations team members quickly and cost effectively to resolve client issues
Prevent and/or resolve escalated vendor and client issues with proactive relationship management to ensure exceptional customer experiences
Ensure quality control of vendor relationships and processes; investigate complaints and guarantee highest levels of customer service
Understand client objectives, challenges and needs through clear communication with Project Managers and Specialists
Meet with operations team on a regular basis to ensure vendor management program is on track toward achieving customer goals
Partner with the internal team members to onboard new vendors and monitor vendor scoring
Ensure company policies and procedures are followed
Foster a positive team environment
Ensure confidentiality of internal and external data
Perform ad-hoc projects and other duties as assigned
These are the professional skills we would expect from an individual fully established in this role.
Customer Service - Proficient
Verbal Communication - Proficient
Written Communication - Proficient
Teamwork - Advanced
Relationships - Advanced
Negotiation - Proficient
Organizational Awareness - Proficient
Learning Agility - Proficient
Analysis - Advanced
Problem Solving - Advanced
Process Orientation - Advanced
Role Specific Skills
Ability to monitor and manage project schedules
Computer Skills: Intermediate proficiencies in: Microsoft Word, Excel, PowerPoint, Outlook preferred
People Management Skills
Proficient in all people management processes, including recruitment, performance management and reward
Proficient in building, growing and developing a team; including department structure design and resourcing
Proficient in coaching and developing individual team members to reach their potential
Proficient in engaging a team through communication, processes, personal impact and influence
6 or more years business experience required, including 4 or more years of Project Management
Knowledge of maintenance/construction terms and pricing required
Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities, and schedule may change at any time with or without notice.
SMS Assist is an Equal Opportunity Employer (EOE) that welcomes and encourages all applicants to apply regardless of age, race, color, religion, sex, sexual orientation, gender identify and/or expression, national origin, disability, veteran status, marital or parental status, ancestry, citizenship status, pregnancy or other reasons prohibited by law.
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.