• Avantor
  • $150,470.00 -150,470.00/year*
  • Bloomsburg , PA
  • Information Technology
  • Full-Time
  • 23 Crestmont Cir

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Job Summary

Job Summary Director, IT Relationship Management
The Global Business Relationship Management (BRM) team works as a key strategic liaison between the Business and IT team. The IT Director of Relationship Management will partner with assigned business unit leaders to plan new joint initiatives, evaluate proposals, and determine how they fit into business and IT capability roadmaps and priorities. They will think strategically by identifying business opportunities and the best-suited position within the organization. They will also ensure delivery of IT solutions that generate business value and confirm that the results are measured and communicated.

MAJOR JOB DUTIES AND RESPONSIBILITIES (List in order of importance)

IT TO BUSINESS LIAISON & STRATEGIC ROAD MAPPING

  • Liaise between assigned business units and IT communities to align the demands and priorities between these two groups. Owns several business relationships at the highest level and has team members dedicated to subsets of them.
  • Act as the principal technology advisor for assigned business units. Engages other IT subject matter experts as needed.
  • Owns solution advice and driving decisions. Coaches team on solutioning work.
  • Owns partnering with relevant teams and coaching others to develop technology enablement roadmaps.
  • Conduct at least quarterly reviews for assigned business relationships covering accomplishments in previous quarter, work in queue, upcoming projects, and strategic roadmaps. Participate in team's sessions.
  • SHAPE DEMAND

  • Collaborate with assigned business units to identify and develop true business value opportunities, understand their priorities and influence the decision on priorities, road map and timing of initiatives/deliverables.
  • Typically oversees 1-5 direct reports at Relationship Manager level and is engaged in initiatives their teams are managing. May manage 1-2 large initiatives themselves across multiple business partners.
  • Partner with business and IT leaders to evaluate proposals, build business cases and plan new joint initiatives. Determine how they fit into business capability roadmaps and priorities.
  • Drives review and feedback on proposals for large initiatives. Owns building business case for all assigned efforts and coaches team on building theirs. Oversees creation and maintenance of business capability and roadmap documents for team's assigned business units.
  • Gather high level business requirements regarding new solutions and enhancements to existing solutions. Owns gathering and documenting high level requirements for all assigned efforts. Coaches team on their efforts.
  • Owns project funding steps on assigned efforts. May be asked to describe and justify initiative at approval reviews. Coaches team on their coordination.
  • Collaborate with the Project Management Office on the intake process for candidate projects.
  • For owned large initiatives, enters demand into PMO intake site and updating as initiative progresses through discovery to funding to initiation. Ensures team is following timely process.
  • MEASURE IT EFFECTIVENESS

  • Work with business and IT to ensure expectations and effectiveness of each team is understood and developed through mutually agreed KPIs
  • Owns KPIs for assigned business units. Responsible for monthly updates back to IT group. Ensures team is meeting deadlines for updates.
  • Ensure business value from projects is understood and achieved through periodic follow-up and communication.
  • For assigned business units, in preparation for quarterly reviews assess implemented projects and measure value achievement where possible.
  • QUALIFICATIONS (Education/Training, Experience and Certifications)

  • Bachelor's degree in business or IT discipline
  • 15+ years of IT and/or business experience
  • KNOWLEDGE SKILLS AND ABILITIES (Those necessary to perform the job competently)

  • Excellent collaboration, teamwork and relationship building skills across multiple levels and functions in the organization
  • Excellent knowledge of common Business Solutions
  • Excellent communication skills spanning all levels of organization
  • Excellent analytical and problem-solving skills
  • Excellent self-motivation and strategic thinking
  • Excellent expectation setting abilities
  • ENVIRONMENTAL WORKING CONDITIONS & PHYSICAL EFFORT (Under Typical Positions)

    Typically works in an office environment with adequate lighting and ventilation and a normal range of temperature and noise level.

    Work assignments are diversified. Examples of past precedent are used to resolve work problems. New alternatives may be developed to resolve problems.

    A frequent volume of work and deadlines impose strain on routine basis.

    Minimal physical effort is required. Work is mostly sedentary but does require walking, standing, bending, reaching, lifting or carrying objects that typically weigh less than 10 lbs.

    DISCLAIMER:

    The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

    Avantor is proud to be an equal opportunity employer.

    EEO Statement:

    Avantor companies are equal opportunity employers, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

    This site is governed solely by applicable U.S. laws and governmental regulations. Use of this site constitutes your consent to application of such laws and regulations and our Privacy Policy.

    DISCLAIMER:
    The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.
    Avantor is proud to be an equal opportunity employer.

    EEO Statement

    We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law.

    If you need a reasonable accommodation for any part of the employment process, please contact us by email at ...@avantorinc.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

    For more information about our commitment to equal employment opportunity, please Privacy Policy(Links to (1) EEO is the Law poster and any supplements, (2) pay transparency nondiscrimination statement, and (3) if desired, Company EEO/AA Statement

    DISCLAIMER:
    The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.
    Avantor is proud to be an equal opportunity employer.

    EEO Statement

    We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law.

    If you need a reasonable accommodation for any part of the employment process, please contact us by email at ...@avantorinc.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

    For more information about our commitment to equal employment opportunity, please Privacy Policy (Links to (1) EEO is the Law poster and any supplements, (2) pay transparency nondiscrimination statement, and (3) if desired, Company EEO/AA Statement


    Associated topics: chief program officer, cpo, manage, manager, management, monitor, product manager, project manager, relationship manager, task

    * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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